Refund policy

Returns and Refunds

At Sakura Cosmetics, we want you to feel confident about your purchase. For return requests or order concerns, contact sakura.inc.international@gmail.com.

Return eligibility

You may request a return within 30 days of receiving your order.

For change-of-mind returns, products must be unused, unopened, and in their original packaging, with any seals intact. Please include your order number or proof of purchase.

For hygiene reasons, we do not accept change-of-mind returns of opened or used cosmetics, skincare, haircare, or personal-care products. This restriction does not apply to defective, damaged, or incorrect items.

Gift cards are nonreturnable.

How to request a return

Email sakura.inc.international@gmail.com with your order number, the items you wish to return, and the reason for your request.

If your return is approved, we will provide return instructions and the correct return address. Please contact us before sending anything back. Items fulfilled by different suppliers may need to be returned separately.

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping. Original shipping charges are nonrefundable. We do not charge a restocking fee.

If we confirm that an item arrived damaged, defective, or incorrect, we will cover any required return shipping.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and, where possible, photographs of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. You do not need to purchase return shipping before receiving our instructions.

Refunds

We will notify you after your return has been received and inspected. Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Exchanges

We do not offer direct exchanges. To purchase a different item, request a return for the original item and place a separate order.

Order cancellations

Contact us as soon as possible if you wish to cancel an order. Cancellation is not guaranteed once fulfillment has begun. If the order has already shipped, the return process applies.